IT Help Desk

Permanent, full-time position.

We are looking for a customer service oriented help desk specialist to provide technical support to users. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Key Responsibilities:

  • Provides technical assistance and support for incoming inquiries and issues related to computer systems, software and hardware
  • Monitors service requests assigned in the queue and processes based on priority
  • Runs diagnostic programs to determine malfunctions and resolves problems
  • Deploys/maintains/troubleshoots printers and printing issues
  • Does minor cabling installation and testing
  • Recommends procedure modifications or improvements
  • Other related duties


  • This position requires two years related experience in troubleshooting and providing help desk support
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Excellent customer service and interpersonal skills and the ability to communicate effectively, both orally and written, with internal and external customers
  • Ability to be tactful, demonstrate excellent judgment, and work as a positive and collaborative team member
  • Organized with the ability to work under deadlines with conflicting demands from various departments
  • Ability to create and edit a wide variety of documents
  • Enthusiastic, energetic, a self-starter with the ability to work independently and within a team
  • Ability to research and obtain information

Application Details

Please respond with a cover letter and résumé prior to Thursday, November 16, 2017 to:

St. Michaels University School
C/O Human Resources Department
3400 Richmond Road.
Victoria, BC V8P 4P5

Email: [email protected]

We regret that only short-listed candidates will be contacted; no phone calls, please. Once a successful candidate is hired, the posting will be removed from our Current Opportunities page. Thank you for your interest in our school.

St. Michaels University School is one of Canada’s leading co-educational, independent day and boarding schools.

Our boarding population is recruited nationally and internationally to form a rich and diverse community. Our students come from over 20 different countries and our school community represents over 40 different ethnic backgrounds. Our graduates attend the top universities in the world, many of them on scholarships. The faculty culture of excellence is supported by healthy professional development resources and a dynamic program of professional growth, which has earned them national and international recognition, including several Prime Minister’s Teaching Awards.

The school pursues academic success in an environment where the character and the self also grow.

For more information about St. Michaels University School, please refer to the rest of our website.